Access to Personal Data

Under the terms of the Data Protection Act 2018, all individuals, including staff, customers and other users of the sites operated within, or accessible from the United Kingdom and the European Union, have the right to access personal data relating to themselves that is held by Metalcore Distribution, Gravity Group and Onecall Distribution (the Company). Exercising the personal data access right is commonly known as making a personal data access request.

Any individual who wishes to exercise this right can submit personal data access request to our Data Protection Officer by completing the contact us form or by writing to :

Data Protection Officer, 2/11-13 Allan Street, Loganholme  QLD 4129

1. The request should include details and provide documented evidence of who you are (e.g. driving licence, passport, birth certificate). You should also provide as much detail as possible regarding the information you wish to access (e.g. where and by whom information is believed to be held, specific details of information required etc.).
2. You are not required to state why you wish to access the information: the details we require are merely those that will aid the efficient location and retrieval of information.
3. Once the Data Protection Officer receives a Subject Access Request, all efforts will be made to fully comply within 28 days. In any event, you will receive all the information that has been located and can be released within 28 days and an explanation for any information that cannot be provided at that time.
4. In accordance with the DPA, our Company does not usually release information held about individuals without their consent. If information held about you also contains information related to a third party, the Company will make every effort to suitably anonymise or redact the information. If this is not possible and the Company is unable to secure the relevant consent, the Company may choose not to release the information.
5. Our Terms of Use and Privacy for gathering this data are also provided

All queries should be directed to the Company’s Data Protection Officer in the first instance via the Contact Us form

 Terms of Use and Privacy

When you use our website, we may collect and process personal information about you. This document helps us to understand what personal information we collect about you, how we collect it, what we use it for and what rights we have regarding your personal data.

1 Personal information: what we collect and what we use it for

1.1 Subscribing to our newsletter

A subscription to our newsletter requires we automatically generate an account ("Account") and collect the following personal information about you (the "Master Data"):
1. Your name
2. Your e-mail address and a password
3. Your interests in our Brand

This information is mandatory, which means that without it, it will not be possible to provide the newsletter service.

 1.2 Creating an Account

A request to create an account requires we collect the following personal information about you (the "Master Data"):
1. Your name
2. Your e-mail address and a password
3. Your interests in our Brand

Subsequently, you may provide additional information to us to facilitate business transactions which is added to the “Master Data”:
4. Billing address
5. Shipping address

This information is not mandatory. 

 1.3 Using the Contact Us page

A request to contact us requires we collect the following personal information about you (the "Master Data"):
1. Your name
2. Email address
3. Location
4. Subject
5. Brand interest

 

This information is not used for any purpose other than forwarding the contact request to our Company administration who will forward your request to the relevant officer within our Company.  It is not stored for any other purposes.

 

1.4 Cookies

Our website uses cookies. Cookies identify your computer or device, not you as an individual user, and are used for different purposes.  A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The table below lists the cookies we collect and what information they store.

COOKIE NAME	COOKIE DESCRIPTION
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

 1.5 Your IP address, browser parameters and location

When you visit the Website, we register the IP address of your computer and the browser parameters. The IP address is the numeric address of the computer used to visit the Website. Browser parameters can include the type of browser you use, the browser language and the time zone. We collect this information to be able to track the computer used in cases of misuse or illicit actions in relation to visits or the use of the Website. We also use the IP address to establish your approximate location (at the city level) for statistical purposes.

1.6 We will use the information you provide to us to:
1. Provide services on our website
2. Identify you as a registered user when you visit our website
3. Improve the Website and our services
4. Send you our newsletter
5. Invite you to events physical or online that we organize or in which we participate
6. Send information about our products and services
7. Answer requests for information
8. Fulfil orders you placed on our store
9. To satisfy the legal requirements and legal processes, the requests of the public and state authorities
10. Protect our operations
11. Protect our rights, our privacy, security or property, yours or that of others
12. Allow us to make use of available resources or limit any damage that we may suffer

 

2 Responsibilities for processing (data)

2.1 Information for which we are responsible

We are responsible for the treatment of the Master Data that you enter to create and maintain your profile, and/or purchase items from our Company. We are also responsible for processing the information that is disclosed by our website to other services such as payment and shipping gateways and electronic mail services.

2.2 Information for which we are not responsible
We are not responsible for the treatment of the payment information you provide during checkout processes as these do not occur on our website.  We do not store credit card, bank debit or Paypal identifiers on our site at any time.
We are not responsible for the treatment of the shipping information you provide directly to the shipping service after the checkout is complete and the order is stored.  This may include change to address, instructions for delivery or information relating to notification of delivery.

3 Links to websites

Our Website contains links to other websites such as social media sites. The inclusion of such links on our part does not imply that we endorse those websites. We do not control the content of these third-party websites and assume no responsibility on behalf of such third parties or their policies or practices.

We urge you to consult the privacy policies of these third-party websites, since their procedures for collecting, handling and processing personal data may differ from ours.

 4 Data preservation

We keep the Master Data and other personal information that you provide, including your product reviews and order history, during the time that you keep an Account or as necessary to provide our services. If you decide to delete your Account, or request that we delete some part of the information we hold, we will delete this information and we will only keep those data that we are legally obliged to keep (for tax or other purposes). 

5 Security measures

We use reasonable measures at the organizational, technical and administrative level to protect your personal information within our organization.  We may carry out regular audits of our system in search of vulnerabilities. However, since the Internet is not a completely secure environment, we can not ensure or guarantee the absolute security of the information you transmit to us. The emails sent through the Website are not be encrypted, so we advise you not to include any confidential information in the emails you send us.

6 Access and summary of personal information we have about you

If you have an account with us, you can ask us what information we have about you and why we have that information.

You can write us an email to admin@metalcoredistribution.com or by writing to :
Data Protection Officer, 2/11-13 Allan Street, Loganholme  QLD 4129 Australia.

The request should include details and provide documented evidence of who you are (e.g. driving licence, passport, birth certificate). You should also provide as much detail as possible regarding the information you wish to access (e.g. where and by whom information is believed to be held, specific details of information required etc.).

Upon receiving your request, we will inform you of what personal information we have about you, how we collect the information, the purposes for which we treat your personal information and with whom we share your personal information.

 

7 Controlling, correcting and deletion of your personal data

7.1  Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please email us this request using our Contact Us information.

 

7.2 Correcting or deletion of data

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If the Master Data or other personal information we have about you is incorrect, you can contact us through email at admin@metalcoredistribution.com or by writing to :
Data Protection Officer, 2/11-13 Allan Street, Loganholme  QLD 4129 Australia.

The request should include details and provide documented evidence of who you are (e.g. driving licence, passport, birth certificate). You should also provide as much detail as possible regarding the information you wish to access (e.g. where and by whom information is believed to be held, specific details of information required etc.).

If your Account is requested to be deleted, all data associated with your Account, including your Master Data, will be deleted.

8 Other rights

In addition to the rights set forth above with respect to your personal data, you also have the following rights:
1. You have the right to object to the way we treat your personal information and limit your treatment.
2. In particular, you have the unconditional right to oppose the processing of your personal data for direct marketing purposes.
3. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawful processing of the data made before you withdrew your consent.

You can withdraw your consent by sending an email to admin@metalcoredistribution.com or by writing to :
Data Protection Officer, 2/11-13 Allan Street, Loganholme  QLD 4129 Australia.

9 Information about minors

Our Website is not intended for minors. If you are aware that someone under 18 has provided us with yours or their own personal information, please contact us.

10 Changes in the Policy

We reserve the right to make changes to this Policy. The date shown at the beginning of this Policy indicates when it was last revised. If we make substantial changes, we will notify you through our Website, or in any other way, to give you the possibility to review the changes before they take effect. If you object to our changes, you can close your account. The continued use of our Website after the publication or sending of a notice about changes to our Policy implies acceptance of all changes made to the Policy.